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SharePoint Blog

October 15
SharePoint on Call Team Receives High Customer Ratings!

​The results are in: Based on our 2013 SharePoint on Call Ticketing System Results, our customer satisfaction ratings are the highest ever! Customers have cited our team's "timely responses", "great work", "knowledgeable advice," and much more.  The SharePoint on Call Team of architects, designers, developers, consultants and trainers provide expertise in every SharePoint area.  Each customer is assigned a dedicated SharePoint on Call Account Manager and has access to a 24/7 Ticketing System where customers can view their ticket status, hours worked, hours remaining and a chance to rate our team’s performance. “Our average ticket rating has increased from 4.58 to 4.72 (on a 1-5 scale) in just one year,” Jen Miller, Director of SharePoint on Call said.  “We’ve gotten a lot of great customer reviews and appreciate all the feedback.”  Meet our team of experts.


What Our Customers Are Saying:
"Our SharePoint on Call Account Manager was able to identify multiple long-standing problems. He was also able to explain things to us in a way we could understand."
- Bill McCloskey, Northern Health, 2013


"Carmen, Thank you very much - the events subsite is looking perfect and I took a quick look around and the child sites are looking great too!"
 - Will Creason, NACAC, 2013


“Thank you for correcting this, and telling me what the cause was. We should be able to correct it in the future if it pops up again.  As always, you're awesome!”
– Kelli Ward, ALCON, 2013

 

Great work SharePoint on Call Team!

 

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