Protiviti’s On Demand team is highly qualified to assist in any SharePoint area having served hundreds of worldwide customers who have rated us a 4.73 out of 5 in 2015! Each client is assigned a dedicated Account Manager who understands every nuance of your SharePoint environment as well as your organization’s priorities. Protiviti’s newly improved iPortal provides clients with 24/7 access to detailed reports and account updates. iPortal allows clients to review their current ticket status, submit a ticket, see current hours available, receive detailed reports via email and rate a ticket based on our service.
We offer annual and quarterly agreements to fit every need and budget – and we’re structured to support and supplement your internal resources. We provide specialists when and as you need them. Our Protiviti on Demand services are available for Microsoft SharePoint 2010, 2013 and 2016 as well as Office 365, Sitecore, Kentico, SQL and .Net.
#1 Goal: Customer Satisfaction
All engagements are tracked via a full-featured
Protiviti iPortal site, allowing clients to directly submit support tickets,
review ticket status, assign tasks, and collaborate 24 hours a day, seven days
a week. Additionally, our clients can
view submissions, invoices details and the number of remaining hours in their
block(s) at any time.
Managed services are delivered based on the following KEY principles:
- Responsiveness – Our Support Services ensure the right SharePoint expert is matched to
the request as soon as possible, resulting in the right solution. Most issues
are resolved in a matter of hours
- Quality - Our focus on quality starts as soon as the client makes a request and
continues until that request is completed.
- Communication – Each client is assigned a dedicated Account Manager to ensure there is a
single point of contact for all of SharePoint needs who understands the client’s
environment as well as their business priorities.
What Do We Offer?
Free Hour Consultation
Contact us today at ECM@Protiviti.com to schedule your free one-hour support consultation!