Protiviti / Support

SharePoint Managed Services


Expert Support When You Need It!

Our SharePoint Managed Services Team is prepared to assist in every area including SharePoint administration, architecture, design, development, integration and performance tuning. No other organization can match Protiviti's breadth of SharePoint knowledge or level of experience, which is why nearly 200 companies have put Protiviti’s SharePoint Managed Services on their team.

Customer Support System

Our Customer Support System is available to you 24/7. You will receive a detailed explanation of your account including ticket status, hours worked, hours remaining and a chance to rate our performance on every ticket. With SharePoint Managed Services, you always know exactly where you stand.

Flexible Support Packages

We offer annual and quarterly support agreements to fit every need and budget. Each client is assigned a dedicated SharePoint Account Manager who understands every nuance of your SharePoint environment as well as your organization's priorities. Meet the SharePoint Managed Services Team!

 

SharePoint Managed Services

  • Live Telephone, Chat and Web Conferencing Support
  • Support for SharePoint 2007, 2010 and 2013
  • 24/7 Customer Support Portal provides detailed tracking of all support activity
  • Dedicated SharePoint Account Manager
  • IT, Admin and User Support for SharePoint 2007, 2010 and 2013
  • SharePoint Architecture and Technical Design
  • SharePoint Customization and Enhancement
  • Information Architecture and Creative Design Services
  • SharePoint Upgrades
  • SharePoint Content Migration and Digital Strategy Consulting
  • SharePoint Consulting (How-To, Best Practices, etc.)
  • SharePoint System Integration
  • User Adoption
  • Hardware/Software Configuration and Consulting
  • System Testing and Issue Remediation
  • Business Intelligence
  • SharePoint Development Hosting and Application Management Services
  • Performance Troubleshooting
  • Workflows (including Nintex)

​How it Works

  • Email ECM@Protiviti.com to schedule your free hour consultation
  • We create your account in our 24/7 Customer Support Portal
  • You’ll be introduced to your dedicated Account Manager – who is responsible for understanding all your specific SharePoint objectives
  • You can create and track issues 24/7 to achieve SharePoint success!

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